PROFESSIONALISM. . .
. . . IT IS FOR EVERYONE
How often have you noticed people in business that lack professional skills? If you think about it, you probably experience one or more of the following service detractors daily:
~ Poor phone etiquette
~ Negative service attitude
~ Unprofessional communication skills
~ Inappropriate appearance
What kind of impression do these service mistakes leave with clients and patients? Does that individual or business owner even know that this behavior is impacting their business?
As an individual, the level of professionalism you project can influence your opportunities for future growth in an organization. As a business owner, the level of professionalism demonstrated by your staff can influence your opportunities for continued customer satisfaction and new customer patronage.
We all know that in order to thrive in a competitive business world today, we must constantly "polish" our professional approach. It is critical that the image projected by you and your staff is one that represents your business in a positive manner and enhances the services you provide.
This seminar is for your and your organization to increase your level of professional quality.
In this seminar, you will learn:
- Real meaning and definition of professionalism
- Effective service communications skills
- Characteristics and attributes of a professional
- How attitude and appearance make a difference
- Meaning of being a team member
This seminar will include how appearance, communication and body language can impact each individual's approach to their profession. It will provide participants the opportunity to learn that their effectiveness as a professional is determined by their level of dedication to the job, their attitude and the goals they have for the future, both personal and professional.
This presentation will guide them in determining what changes they must incorporate in their lives to propel them to the level of professionalism that is expected of them in their job and to a level that they desire.
The end result is that you and your organization will project a higher level of integrity and commitment to your profession, therefore attracting a higher quality of clientele.