creating team success
How often have you noticed people in businesses who lack professional skills?
If you think about it, you probably experience one or more of the following service detractors’ daily:
Poor phone etiquette Negative service attitude
Inappropriate appearance Unprofessional communication skills
- What kind of impression do these service mistakes leave with patients and clients?
- Does that individual or business owner even know that this behavior is impacting their business?
As an individual, the level of professionalism you project can influence your opportunities for future growth in an organization. As a business owner, the level of professionalism demonstrated by your staff can influence your opportunities for continued customer satisfaction and new customer patronage.
We all know that in order to thrive in a competitive business world today, we must constantly “polish” our professional approach. It is critical that the image projected by you and your staff is one that represents your business in a positive manner and enhances the services you provide.
Attend this seminar for your own professional development or send your staff members so that you may contribute to theirs.
In this seminar, participants will learn:
- Real meaning and definition of professionalism
- Effective service communications skills
- Characteristics and attributes of a professional
- How attitude and appearance make a difference
- Meaning of being a team member
This seminar will include how communication, attitude, appearance and body language can impact each individual’s approach to their profession. It will provide participants the opportunity to learn that their effectiveness as a professional is determined by their level of dedication to the job, their attitude and the goals they have for the future (both personal and professional). This presentation will guide them in determining what changes they must incorporate in their lives to propel them to the level of professionalism that is expected of them in their job and to a level that they desire.
The End Result is a Team of Skilled Professionals!!
Call today to schedule your group for this impactful seminar